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If for any reason your jewellery doesn't meet your expectations or you've changed your mind, you can return it for an exchange or refund. Simply send back to us within 21 days of your order date, enclosing all of the original packaging.

Please note, unfortunately we cannot offer refunds or exchanges on earrings for hygiene reasons.

Just return the jewellery to us in the original condition complete with packaging. We can only give refund for items in perfect condition so please don’t get any item engraved or modified until you're absolutely sure it’s for you. The refund will be credited to you once we’ve received the jewellery back.

Please remember gemstones are a natural product and are subject to differences in shade and colours.

You are however responsible for the return postage charge.

Exchanges: There will of course be no postal charge in the event of an exchange; we do however need to receive the original item back before we can post a replacement.

Return to:

Lulu Winter

156 Church Street

Sturminster Marshall


BH21 4BU

Still Have A Question?  Contact Customer Service

For any questions regarding our products, delivery, or returns, please contact Lulu Winter Customer Service: or on 01202 929080.

Featured Reviews
A beautiful well made pendant
Monday, 9 November 2020  |  Roberta

Stunning in silver, this will make a great gift for a December birthday. Only wish I had waited one more day before ordering then I would have got it in the sale. Ah well, canít win them all!

Tuesday, 7 May 2019  |  Julie

Excellent earrings, top class quality. I am a garden designer and these compliment my image when with clients.

Fantastic service
Saturday, 4 May 2019  |  Kate

The earrings are beautiful.
The service was super efficient. Would definitely recommend.

Nice surprise from UK
Tuesday, 15 January 2019  |  Wilhelmien

I already had the necklace and the UK helped me to make of complete with the bracelet
Thank you Lulu winter

Kandinsky necklace
Monday, 31 December 2018  |  Ruth

Many thanks for your prompt and excellent service.
I am delighted with the quality of my necklace, beautiful colours with a good match to the illustration and competitively priced.
I hope to visit your shop the next time I am in Wimborne. And would make another online purchase with confidence. Highly recommended.

Wednesday, 19 December 2018  |  Anne

Ordered yesterday. Arrived this morning. Well packed. Thank you for such excellent service.

I bought them to match the necklace and bracelet my other half bought from you last Christmas.

Excellent service
Friday, 19 October 2018  |  Patricia

Item arrived extremely quickly and very well packaged. Bought as a birthday gift for my daughter and am sure she will love it. Would definitely buy from Lulu Winter again.

Butterfly pendant
Tuesday, 16 October 2018  |  Jennifer

Excellent service, received within 24hrs of ordering.Beautiful pendant.I'm sure my granddaughter will love it.

Friday, 17 August 2018  |  Wendy

Thank you it is lovely

Thank You
Tuesday, 24 July 2018  |  Roddy

the studs arrived this morning and I am absolutely delighted with their quality, style and !
So very many thanks