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    If for any reason your jewellery doesn't meet your expectations or you've changed your mind, you can return it for an exchange or refund. Simply send back to us within 21 days of your order date, enclosing all of the original packaging.

    Please note, unfortunately we cannot offer refunds or exchanges on earrings for hygiene reasons.

    Just return the jewellery to us in the original condition complete with packaging. We can only give refund for items in perfect condition so please don’t get any item engraved or modified until you're absolutely sure it’s for you. The refund will be credited to you once we’ve received the jewellery back.

    Please remember gemstones are a natural product and are subject to differences in shade and colours.

    You are however responsible for the return postage charge.

    Exchanges: There will of course be no postal charge in the event of an exchange; we do however need to receive the original item back before we can post a replacement.

    Return to:

    Lulu Winter

    156 Church Street

    Sturminster Marshall


    BH21 4BU

    Still Have A Question?  Contact Customer Service

    For any questions regarding our products, delivery, or returns, please contact Lulu Winter Customer Service: or on 01202 929080.

    Featured Reviews
    A beautiful well made pendant
    Monday, 9 November 2020  |  Roberta

    Stunning in silver, this will make a great gift for a December birthday. Only wish I had waited one more day before ordering then I would have got it in the sale. Ah well, canít win them all!

    Wednesday, 19 December 2018  |  Anne

    Ordered yesterday. Arrived this morning. Well packed. Thank you for such excellent service.

    I bought them to match the necklace and bracelet my other half bought from you last Christmas.

    Butterfly pendant
    Tuesday, 16 October 2018  |  Jennifer

    Excellent service, received within 24hrs of ordering.Beautiful pendant.I'm sure my granddaughter will love it.

    Friday, 17 August 2018  |  Wendy

    Thank you it is lovely