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If for any reason your jewellery doesn't meet your expectations or you've changed your mind, you can return it for an exchange or refund. Simply send back to us within 21 days of your order date, enclosing all of the original packaging.


Please note, unfortunately we cannot offer refunds or exchanges on earrings for hygiene reasons.

Just return the jewellery to us in the original condition complete with packaging. We can only give refund for items in perfect condition so please don’t get any item engraved or modified until your absolutely sure it’s for you. The refund will be credited to you once we’ve received the jewellery back.

You are however responsible for the return postage charge.

Exchanges: There will of course be no postal charge in the event of an exchange; we do however need to receive the original item back before we can post a replacement.

Return to:

Lulu Winter

44 High Street

Wimborne Dorset

BH21 1HT

Still Have A Question?  Contact Customer Service

For any questions regarding our products, delivery, or returns, please contact Lulu Winter Customer Service: or on 01202 929080.

Featured Reviews
Excellent service
Friday, 19 October 2018  |  Patricia

Item arrived extremely quickly and very well packaged. Bought as a birthday gift for my daughter and am sure she will love it. Would definitely buy from Lulu Winter again.

Butterfly pendant
Tuesday, 16 October 2018  |  Jennifer

Excellent service, received within 24hrs of ordering.Beautiful pendant.I'm sure my granddaughter will love it.

Thank You
Tuesday, 24 July 2018  |  Roddy

the studs arrived this morning and I am absolutely delighted with their quality, style and !
So very many thanks

Daisy bangle
Saturday, 9 December 2017  |  Patricia

Very pleased with the item, I am sure my daughter will love it, and the speed with which it was despatched was excellent. Brilliant service. Thank you.

Horse necklace
Sunday, 3 December 2017  |  Ben

Looks great really good quality and a very speedy delivery

Michael Michaud earrings
Sunday, 5 November 2017  |  Cathryn

Great product and fast delivery, highly recommended